New Postage & Packaging Update - Premium Tracked Service Is Here!

New Postage & Packaging Update - Premium Tracked Service Is Here! - The Friendly Turtle

Archive note — 20 July 2019: This announcement records the launch of our tracked delivery service in 2019. Prices, dispatch cut-offs and delivery estimates below are historical. For today’s terms, check our current shipping policy and the options shown at checkout.

Tracked Delivery Arrived in 2019

We fully understand that most of us lead busy lives- we have families to look after and bills to pay, which inevitably means we can't always be home when our little bundle of eco goodies are delivered to our door. We've had a number of requests from customers about offering a tracked delivery service, where you can track your orders door to door. You also want to be able to leave a 'delivery note' with us during checkout to go along with your order so that the postman can leave your package in a safe place, or with a neighbour of your choosing.

So we've made some changes to our delivery service. From the date of this 2019 announcement, our plan was for orders to go out on a premium Tracked service. And the good news? At launch, there was no extra charge to customers!

We know you'll love the tracking and 'safe place' options of our new service, because if you're anything like us, it's really quite frustrating getting home after a long day at work to find a 'Sorry We Missed You' postage note on your doorstep, requesting collection from your local post office or shop. Annoying right...

At the time, the announced delivery estimate was 3–5 working days, with orders received before 2pm intended for same-day dispatch. Those were the 2019 terms; use the current shipping policy for a new order.

The Ethics That Drive the Business

We also wanted to work with a courier company that respected its workers and fair pay. Conversations with drivers had raised concerns for us about heavy workloads, long days and pressure across the delivery industry. Worker treatment mattered to our choice of service, alongside the care taken with customers’ parcels.

We chose to work with Royal Mail previously because we believe they handle our orders with care, they respect fair pay, workers’ rights and are generally a nice company to work for. And we will be sticking with them once again with their tracked delivery service as we continue to grow!

At the 2019 launch, delivery prices stayed the same and the announced free-delivery threshold was over £50. This historical offer should not be used to calculate the cost of a current order.

Does the service cost us more? Of course it does, but with so many new and existing customers visiting us online and choosing to shop ethical and eco-conscious, we're able to absorb the extra costs and still able to do what we do. So consider this a big thank you for choosing to change the way you shop, and helping to make a difference - for our oceans, environment and climate. You are all truly the best people ever :-)

Help with a Delivery Today

For eligible parcels, Royal Mail explains its delivery preferences, including Safeplace and neighbour options. Availability depends on the service and parcel; a checkout note is not a guarantee that every request can be followed.

If an order has not arrived, Citizens Advice explains how to raise the issue with the seller.

For help with a Friendly Turtle order, contact our team with your order number.

Friendly Turtle   |   Posted on July 20 2019

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Let customers speak for us

from 4574 reviews
Nice hair ties and fair trade too

Sturdy hairbands and good range of colours. Seems like they will last and they cope well with thick hair without damaging it.

Beth

It is a good strong wide toothed comb. Should have bought 2!

Vicki Leng
Great for Agrihomeopathy

These amber-coloured spray bottles are perfect for preparing and spraying homeopathic remedies on your organic and homeopathically treated garden. I have quite a few of them because each remedy needs a separate bottle, but the same remedies do tend to come up year after year, e.g. to deal with aphids, spider mites, cabbage butterflies and on it goes.

Helen Kimball-Brooke
Lovely

I already had some of these tea towels and love them so treated myself to some more so I could ditch the horrible ones I have accumulated. The quality is great- they come with a useful hanging hook, they wash really well and are soft and absorbent- what else do you need? Well worth the money. Delivery was quick.

Jill Rowe
Beautiful comb

Beautiful comb, nice and smooth, goes well through my thick hair and my mother’s fine curly hair.

Anstice
Beautiful brush

Good quality, nice to know it is so eco friendly, feels good on the scalp and effective at getting through my thick hair. Good price, well packaged and good delivery time. Very pleased with my purchase, thank you

Anstice
Just the job

Just the job

H
Great trigger spray

I bought these to replace some bought from elsewhere which had failed within a short time of using. I use these daily, they are excellent and I'll definitely be buying more. Would highly recommend

Jenny
Good quality bottles

Nice bottle with good pump spray that doesn't drip down sides of bottle.

Anonymous
Useful and subtle.

These are excellent - not damaging , nice colours, do the job.
Not much more to say really.

V.A.
Deodorant tin

I was very impressed by the very swift arrival of my package, arrived almost the next day.
It smells delicious

CustomerJune Williams
Given as present

It was well received as the recipient was really happy to receive them.

Jan

Great product

Sean Wright
Great product + great service

Hair clay 100% nautural is a gamechanger.
Quick delivery, right price. Highly reccomended. Will buy again.

Stefano Crocco
The wood looks healthy again

An excellent, and wholesome, solution to my sad looking wooden bowl.
It was not on my to do list, until I spotted the beeswax option.
A traditional, effective, and natural option
to bring the wood back to life.
Now, what else needs a bit of t l c..........?

V.A.

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