- Who can use Laybuy?
Laybuy is exclusively available to UK or New Zealand permanent residents, aged 18 and above (excluding the Channel Islands), possessing a billing address in the UK or New Zealand. Individuals with international billing addresses are not eligible to use Laybuy or create an account. Additional eligibility criteria may apply. Please consult the Laybuy Terms of Service for a more detailed understanding.
- How does Laybuy work?
Laybuy conducts a credit check for new user registrations to establish a credit score. Upon confirmation of your credit score and account verification, Laybuy assigns your spending limit, allowing you to commence shopping right away.
The initial payment, amounting to one-sixth of the purchase price, is charged upon order completion. Subsequent payments are automatically processed weekly on the day of the initial purchase from your designated card. No additional steps are necessary, and you can effortlessly access your account details, including the payment schedule, anytime through your Laybuy account
- How does the Laybuy payment schedule work?
After completing your order, the initial payment, equivalent to one-sixth of the purchase price, is processed. The subsequent 5 payments are automatically charged every week on the day of the original purchase from your chosen card. No additional steps are necessary, and you can easily access your Laybuy account at any time to view your comprehensive account information, including the payment schedule.
- When will my items be delivered if I use Laybuy?
Laybuy orders are delivered within the standard or next-day delivery timeframes, similar to any order placed on friendlyturtle.com. For more details, please refer to our Delivery page.
- Is it possible to use a Gift Card or Promotional Code with Laybuy?
Certainly, you have the option to use a Friendly Turtle gift card or promotional code in conjunction with Laybuy to finalize your purchase.
- How do I return or exchange an item purchased with Laybuy?
For returns of items purchased with Laybuy, our standard return procedure applies. It's crucial to understand that refunds for Laybuy transactions will be initiated from Friendly Turtle to Laybuy. Unfortunately, we cannot facilitate exchanges or provide cash refunds. Upon processing the refund, any scheduled future payments with Laybuy will be canceled, and previously made payments will be reimbursed to the original card. It's important to note that you are responsible for continuing Laybuy payments until the merchant confirms receiving the returned goods. Access further details by logging into your Laybuy account.
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Laybuy offers a fixed credit amount, enabling payment in 6 convenient weekly installments. Timely repayments are essential. To qualify, you must be 18 or older and a permanent UK resident. Missed payments may impact future Laybuy use, and your details could be shared with a debt collection agency working on behalf of Laybuy. Laybuy is an unregulated credit service by the Financial Conduct Authority. Terms, conditions, and additional eligibility criteria apply.
We emphasize the importance of responsible Laybuy use.