PRICE MATCH GUARANTEE POLICY
As eco-friendly advocates here at Friendly Turtle, one mission that sits at the very core of everything that we do is to help others reduce their impacts on our precious planet by shopping more sustainably.We are also on a mission to change the common misconception that shopping plastic-free and sustainable products is more expensive. Sure, sometimes it can be, but for the most part, this mostdefinitelyis not true.Below we have set out the conditions of the guarantee and how this works for you, the customer.
1). As of March 2022, we will now be price matching every single branded product across our whole range. If you are able to find the same product cheaper on another website, then we will honour the same price.
2). If you find a cheaper price somewhere online that isn’t promotional or discounted, then please contact us through our ‘contact us’ page with the below information
- URL of the product page which shows the product at a cheaper price
- Product name and price on competitor website
We will get back to you with within 48hrs Mon-Fri with a coupon to the value of the difference which can then be redeemed against this product on your next order
3). We can only price match shops which are registered businesses and that are VAT registered
4). We can not price match against promotional and discounted prices
5). Coupons issued to the value of the difference in price are only valid against that product when redeeming
6). We reserve the right where pricing doesn’t appear ‘fair’ on other retailer websites to with hold any coupon discounted with the difference in price. Examples of this would be if a retailer reduces the ‘full price’ to a discounted amount instead of applying a ‘promotional price’.