- Who can use Clearpay & Afterpay?
Clearpay is accessible solely to permanent residents of the UK aged 18 and above (excluding the Channel Islands) with a UK billing address. Individuals with international billing addresses are ineligible to utilize Clearpay or establish a Clearpay account. Additional eligibility criteria are applicable. Refer to the Clearpay Terms of Service for more comprehensive information.
- How does the Clearpay payment schedule operate?
Clearpay divides the total cost of your order into four installments, which are to be paid every two weeks. The specific amounts and dates will be presented for your agreement prior to confirming your purchase. If you wish to submit extra unscheduled payments before their due dates, you can log into your Clearpay account to make early payments, and Clearpay will adjust the outstanding amount accordingly. At any time, you can access your Clearpay account to review your payment schedule or make a payment before the upcoming due date.
- What should I do if I am unable to pay a Clearpay installment?
If you are unable to make a payment, please contact Clearpay [here]. In the event of a missed payment, Clearpay will immediately suspend your ability to make any further purchases with Clearpay. You will have until 11 pm on the following day to complete your repayment, and if the payment is not made by then, a late fee will be incurred. The initial late fee is £6, with an additional £6 fee if the missed payment persists for 7 days. If the total order is less than £24, the late fee will be £6. For orders of £24 or more, the total late fees will not exceed 25% of the total order value or £24, whichever is lower. Unsettled Clearpay debt may be referred to a debt collection agency, impacting your future ability to use Clearpay. We urge you to use Clearpay responsibly. For more details, please refer to the Clearpay Terms of Service.
- When will my items be delivered if I use Clearpay & Afterpay?
Clearpay orders are delivered within the standard or next-day delivery timeframes, similar to any order placed on friendlyturtle.com. For more details, please refer to our Delivery page.
- Is there a maximum amount I can spend in a single Clearpay transaction?
Yes, to use Clearpay, your total order value, which includes shipping, should fall within The Friendly Turtle's Minimum Order and £1000. Please note that your maximum order value might be lower, influenced by factors like being a new customer or your payment history.
- Is it possible to use a Gift Card or Promotional Code with Clearpay & Afterpay?
Yes, you can utilize a Friendly Turtle gift card or promotional code along with Clearpay to complete your purchase.
- How do I return or exchange an item purchased with Clearpay & Afterpay?
Returns for items purchased with Clearpay follow our standard return procedure. It's important to note that refunds for Clearpay purchases will be processed from Friendly Turtle to Clearpay. Unfortunately, we are unable to facilitate exchanges or cash refunds. Upon refund processing, any upcoming payments scheduled with Clearpay will be canceled, and any payments already made will be reimbursed to the original card used for payment. Please be aware that you are responsible for continuing your payments to Clearpay until the merchant confirms the receipt of the returned goods. You can access the details by logging into your Clearpay account.
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If you have any more questions or need assistance, please click here.
Clearpay provides a fixed amount of credit allowing you to pay for your purchase over 4 installments, due every 2 weeks. It's crucial to ensure timely repayments. Eligibility requires being 18 years or older and a permanent UK resident (excluding the Channel Islands). Clearpay imposes a £6 late fee for each overdue installment and an additional £6 if it remains unpaid after 7 days. Late fees are capped at £6 for orders under £24 and the lower of £24 or 25% of the order value for orders over £24. Missed payments may impact your future Clearpay use, and your information might be shared with a debt collection agency working on Clearpay's behalf. Clearpay is a non-regulated credit service by the Financial Conduct Authority. Terms and conditions, along with other eligibility criteria, apply.
We strongly encourage responsible use of Clearpay.
