Shipping policy

DELIVERY & PACKAGING

How We Deliver Your Products

We aim to make delivery simple, reliable and as low-impact as reasonably possible.

UK Delivery

For eligible UK orders, our current delivery options are:

  • Tracked Delivery – £3.99 for orders under £60
  • Free Tracked Delivery on orders of £60 or more
  • Express Delivery – £8.99 for orders under £100
  • Free Express Delivery on eligible orders of £100 or more

Delivery options can vary for certain products. The exact services and charges available for your order will always be shown at checkout.

Once tracking is available, you will receive the relevant delivery information so you can follow your order.

International Delivery

We currently ship to selected international destinations.

  • Selected European destinations – £5.99
    International Priority: approximately 5–7 days
  • Canada – £9.99
    International Priority: approximately 7–10 days
  • Australia – £9.99
    International Priority: approximately 7–10 days

Available delivery services and rates are confirmed at checkout based on your delivery address.

We do not currently ship to the United States.

Delivery times are estimates and may occasionally be affected by customs, courier delays, public holidays or other circumstances outside our control.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges are not controlled by Friendly Turtle and, where applicable, are the responsibility of the customer.

We encourage international customers to consider locally available alternatives where appropriate to help reduce unnecessary transportation.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before completing your order.

If an order is returned to us because the address supplied was incorrect or incomplete, additional delivery charges may apply if you would like the order resent.

If a refund is requested instead, the original delivery cost may be deducted from the refund.

How We Package Your Products

We aim to package orders securely while keeping unnecessary packaging to a minimum.

We use appropriately sized cardboard boxes and corrugated card wherever suitable. We also reuse boxes and packaging materials received from suppliers when they remain clean and suitable for reuse.

Where required for fragile products, protective packaging may be used to help prevent damage during delivery.

We favour recyclable, reusable, biodegradable or compostable packaging materials where practical, including paper-based packaging and paper tape.

Our aim is simple: protect your order while avoiding unnecessary packaging and waste wherever possible.

Multiple Items in One Order

Friendly Turtle is an online retailer rather than a marketplace. Where possible, products within the same order are packed and dispatched together to reduce unnecessary packaging and multiple deliveries.

In some circumstances, products may arrive separately depending on availability or fulfilment requirements.

Returns

If you would like to return an item, please contact us before sending anything back so that we can confirm eligibility and the appropriate next steps.

Please see our Returns & Refunds policy for full details.

For any delivery questions, please contact us at hello@friendlyturtle.com.