This Friendly Turtle EcoBlog archive revisits the July 2019 announcement of our move to a tracked delivery service. It records why tracking and delivery preferences mattered to customers who could not always be at home, alongside the importance we placed on the people delivering our parcels. The original launch terms, including the delivery estimate, dispatch cut-off and free-delivery threshold, are clearly identified as historical information. For a new order, follow the current shipping policy and the options shown at checkout. The article also points to Royal Mail's guidance on delivery preferences for eligible parcels and Citizens Advice information about orders that have not arrived. If you need help with a Friendly Turtle purchase, our contact details are included. Explore the story behind the service change while keeping today's delivery questions tied to current information.
